Book at least 24 hours before check-in time.
Pay in cash or check. For short-stay guests, payment is through a bank deposit.
Terms will be stated in the contract.
Cancellation of bookings is handled on a case-to-case basis.
Check in anytime after 2:00 PM and check out by 10:00 AM. You may self check-in anytime. A staff is available 24/7 to attend to our guests.
All guests are required to submit a government-issued ID upon check-in. Children below 12 years old should be vouched for by their parents. If not accompanied by parents, an ID should be presented.
Guests’ visitors are required to register and leave a valid government ID with the reception or the guard.
Only registered guests are allowed to enter and stay in the building after 10:30pm. Guests whose visitors enter or stay beyond 10:30 PM will be required to pay an additional overnight fee for each visitor.
Keycards issued to guests will access elevators as well as electricity power switch for each room.
Lost or damaged keycards should be reported to the reception right away for deactivation. New keycards may be issued under the following rates: 1st incident: PHP500.00; 2nd incident: PHP800.00; 3rd incident or more: PHP1200.00.
Please inform us beforehand if you need a parking space to make sure a slot is available. A parking pass will be given to the guest. The number on the car pass represents the Unit the guest is in. This parking pass should be displayed at the driver’s windshield side at all times. Lost car pass will be charged PHP 200.00. Visitors of Apartelle guests are allowed to park for free for a maximum of 20 mins. Beyond 30 mins, the apartelle guests will be charged an hourly parking rate of ₱10/hour.
We have small cooking appliances such as a microwave oven, rice cooker & an induction stove inside the unit for cooking. However, heavy cooking (including cooking local delicacies like tuyo, tinapa, daing, and the like) and grilling are not allowed in the units as they may activate the smoke detectors.
Arcel Residences is a self-service apartelle. This allows us to provide comforts of home at friendly rates. For a fee, we can provide cleaning and laundry services. However, we encourage our guests to take advantage of LaundryMatic, a DIY and same day drop off laundry service at the ground floor.
Towels and bed linens:
Towels are provided based on the number of guests for a stay of less than a week.
For guests who will stay longer than a week, a second set towels and bed linens will be given so that guests could change their sheets at their convenience and have the other set washed at the laundrymat.
Guests will be charged replacement fees for sheets/towels with difficult to remove stains or those that are extremely soiled.
Soap and Shampoo refills are available upon requests.
Cleaning materials (mop, broom and dustpan) are provided and stored at the balcony.
Cleaning during your stay can be requested for a fee.
Change of floor mats and kitchen towels are done every Saturday.
Handle all properties with care such as furniture and fixtures, appliances, or any part of the property. You will be charged for any damage to property.